There are many possible sources of support within the collegiate University, and it can be difficult to know where to turn when you need help. Please refer to the table below for different sources of support, and what kind of issues they are able to assist with.
This is not a comprehensive list; there are many other services in the University who can assist with particular circumstances, such as the Acommodation Service, Childcare Office, Student Registry, etc. However if you contact someone on the list below, they will be able to direct you to other services as appropriate.
The pages linked on the left-hand side of the page have information about what to do if you find yourself experiencing some of the most common types of issues faced by graduate students.
| Name | Contact Details | Can assist with: |
| Supervisor | First point of call for academic, facilities and resources queries or problems. | |
| Advisor | Second point of call for academic queries or problems. | |
| Graduate Studies Office | http://graduate.eng.cam.ac.uk/meet-team | Any academic or administrative queries. Can signpost to other resources and contacts as needed. |
| Deputy Head of Department (Graduates) | Joan Lasenby | Problems with supervision. |
| Course or Divisional Administrator | http://graduate.eng.cam.ac.uk/meet-team |
Second point of call for facilities and resources queries. |
| Head of Division or Course Director | http://graduate.eng.cam.ac.uk/meet-team | Problems with supervision or accessing departmental facilities or resources. |
| Departmental Graduate Mediators | http://graduate.eng.cam.ac.uk/support-and-wellbeing/issues-supervision | Student/supervisor relationship issues. |
| College Tutor | https://www.studentwellbeing.admin.cam.ac.uk/college-pastoral-support/tutors | Any pastoral, financial, academic or administrative issues. |
| Accessibility and Disability Resource Centre | https://www.disability.admin.cam.ac.uk/ | Support for students with disabilities (including specific learning difficulties) and long-term health problems. |
| University (or College) Counselling Service | https://www.counselling.cam.ac.uk/ | Free, professional counselling for students, plus online resources. |
| Students' Unions' Advice Service | https://www.studentadvice.cam.ac.uk/ | Any queries relating to student experience. Offer signposting to other services, as well as advice and representation, if needed. |
| Office for Student Conduct, Complaints & Appeals | https://www.studentcomplaints.admin.cam.ac.uk/ | Examination reviews, complaints, harrassment and sexual misconduct, disciplinary procedures. |
| International Students Office | https://www.internationalstudents.cam.ac.uk/ | Queries relating to visas and healthcare for international students. |